FAQ

Why register?

Registration is required mainly to facilitate you. As a registered user on subsequent orders, you will not need to enter your personal information and address again because the system stores them. You have the opportunity to add, delete and edit the entered addresses, to track your order history and quickly order from your favorite restaurants and dishes at any time.

Who will deliver the order?

Deliveries are most often carried out by a courier of the restaurant from where the order is. Exceptions are some restaurants in Sofia, for which the delivery is made by a specialized courier company. BGmenu’s operators track each order at any step and if necessary will contact you for further details.

What is the Takeout service?

The Takeout service means to pre-order food you can take on your own from the restaurant. This is a convenience in the situations when the restaurant is close to you or when it is on your way. You can get your food immediately after it’s been prepared, saving time and money for delivery.

How and When is the payment made?

At BGmenu, you can pay by one of the following methods:

  • In Cash on delivery to the courier who delivers your order
  • By Debit/Credit Card. The payment is made though the system of First Investment Bank and is secured with the 3D secure technology
  • By Debit card through ePay.bg
  • By Debit card through Mobile POS terminal - not all restaurants support this option
  • By Bank transfer
  • By Debit/Credit card through PayPal
  • Bitcoins

Is it more expensive to order via Internet?

BGmenu keeps transparency in relationships and services. Therefore, the prices of goods and services are the same, whether you order with us, on-site with partner, by phone or via Internet.

In which cities and regions are deliveries carried out?

Currently, BGmenu works with restaurants in Sofia, Plovdiv, Bourgas, Varna, Stara Zagora, Sliven, Yambol, Veliko Tarnovo, Ruse, Pernik, Nessebar and Sunny Beach.
For BeerTender customers deliveries are carried out in Sofia.

How much is the delivery?

The delivery cost varies from 0.00 lv. to 5.99 lv. and it’s determined by the restaurant, the order value and the area for which the delivery will take place. The delivery cost for each restaurant is displayed in "Your Cart" after you choose the neighborhood and add something to your cart.

How long does it take to deliver the order?

In 90% of the orders, your food arrives in 50 minutes or less. The delivery time depends on the restaurant from where you order – you can check the estimated delivery time in the profile of each restaurant and after ordering, we will inform you of the time remaining until the arrival of the food.

How can I track my order?

After finalizing your order, you will receive a confirmation e-mail along with a ‘Track your order’ button. When you click on the button, you will see the expected delivery time and the status of your order. If the restaurant supports the complete Track Order function, you can track your order on the map.

How to understand the working hours of an actual restaurant?

In the restaurant’s list in a given category, you can use the filter on the left and sort out only the working restaurants. Also, in the page of each restaurant at the top, there’s a clock in the toolbar that informs you how soon your order can be executed. A detailed time of each restaurant can be seen in its full description.

Is it certain that my order will be executed?

BGmenu continually strives to high professionalism and perfect customer service . If there are inaccuracies or problems occur with the implementation of your order, a BGmenu operator will contact you on the provided phones in your profile in order to inform you.

Can I order for a later time or for another day?

Yes. The system allows you to choose the day and time of delivery, consistent with the opening hours of the restaurant and BGmenu. Date and time for delivery are specified in Step 2 from the process of sending an order.

Can I edit my order?

When you choose an item, it is added to your shopping cart. The system enables you to delete previously selected items or change their quantity. However, when clicking on the ‘Finalyze’ button, online changes are not possible.

If after this moment you need to make any changes in your order, contact a BGmenu operator at 0700 10 400 as quickly as possible - if the order is still being prepared and not taken by a courier, the changes will be made.

Where can I write some requirements that I want for my selected dishes?

Under the name of each dish is a link ‘Make according to your taste’, so if pressed an additional field where you can enter your specific requirements will open, for example no onions, well baked, etc will open.

Separately, in Step 2: Order Details, there is a Comment field in which you can enter any additional requirements you have.

How can I receive an invoice?

You can enter your invoice details in Step 2 of the order process, after ticking the box "I have a company and I want to get an invoice".

How do I know for sure that my order has been received?

After selecting all desired items, click the "Order" button and you will move on to the final order confirmation. When the order is submitted successfully, you will receive a confirmation email. When the order is sent successfully, you will receive an email with confirmation.

Will they contact me if there is a problem with my order?

Certainly. If for some reason your order can not be executed (eg. missing items or there is a difference in the price) a BGmenu operator will definitely call to inform you on the provided numbers in your profile.

Can I add things to the order that has been already sent?

Yes, but you should call a BGmenu operator at 0700 10 400 as quickly as possible. If your order has not been taken by the courier yet, the changes will be reflected but that might extend the delivery time.

Can I cancel an order that has been already sent?

The only way to cancel an order that has been already sent, is to contact a BGmenu operator at 0700 10 400 as soon as possible.

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Why do you need my phone number?

We need it to be able to contact you in case of any problem with the order or a need for further clarification.


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